Frequently asked questions
Where are your products manufactured?
Our products are manufactured in India by a dedicated team of 100+ skilled artisans in our factory. Each piece is crafted with care to ensure you receive the highest quality at the price you pay.
When will I get my order?
We work quickly to ship your order as soon as possible. Once your order has shipped, you'll receive an email with tracking details and further information.
Delivery times vary depending on your location. Most orders arrive within 3-5 business days. If your pincode is in or near a metro city, you can expect delivery within 2 days.
What is the Shipping Policy
Shipping is free on all prepaid and COD orders. We process and ship within 24-48 hours since we make our own clothes and manage inventory in-house. We deliver across India and send tracking details via WhatsApp or email. Have questions? Reach out to us on WhatsApp—we're here to help.
What is the return policy?
Return, Refund & Exchange Policy
Thank you for shopping with us. We want you to love what you ordered, but if something doesn't feel right, we're here to help.
Damaged / Missing / Wrong Product Policy
If the delivered shipment contains:
- A damaged product
- A missing product
- A wrong product
Customers will be eligible for a replacement or refund after verification.
Claims without a proper images/proof may not be accepted.
Once verified by our team, the applicable refund or replacement will be processed accordingly.
Prepaid COD Confirmation Fee Policy
To confirm Cash on Delivery (COD) orders, a nominal ₹19 prepayment fee is charged at the time of placing the order.
The ₹19 fee is non-refundable if:
- The customer cancels the order after placing it
- The order is marked as RTO (Return to Origin) due to:
Refusal to accept delivery
Customer unavailable
Incorrect address/contact details
Any customer-side delivery failure
The ₹19 fee will be refunded if:
- The order is cancelled from our end
- The order cannot be delivered due to operational or logistics issues from our side
By placing a COD order, the customer agrees to the above terms.
Exchange Policy
We offer a 3-day hassle-free exchange from the date of delivery.
Reverse pickup service is available for exchange requests.
Exchange Charges
A reverse shipment fee of ₹150 per product will be applicable for exchanges.
Important Exchange Conditions
Pickup will be attempted a maximum of 2 times only.
Products must be returned in the same condition as delivered, along with:
- Original tags
- Original packaging
Exchange requests will not be accepted if:
- The product appears used
- The product is washed, damaged, or returned in poor condition
Additional Conditions
Each order is eligible for a one-time exchange or return only.
Once an exchange is processed, the product/order will not be eligible for further exchange or return.
Cancellation Policy
Orders can only be cancelled before they are dispatched from our warehouse.
Thank you for understanding and supporting our brand.
For any questions or assistance, please contact us at:
Email: support@mavinclub.com
WhatsApp: 8928050158
Customer Support
For support inquiries, reach out to us at support@mavinclub.com or message us on WhatsApp at 8928050158. We're here to help with any questions about your order or our products.
